Refund Policy
Our Commitment to You
At IPTV Service, we uphold the excellence of our IPTV subscription service. This policy specifies the scenarios in which a refund may be approved, ensuring a clear and just process for all customers.
Refund Eligibility
You could be entitled to either a full or partial refund under these conditions:
- Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
- Duplicate Payments: Accidental duplicate charge for the same subscription period.
- Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.
How to Request a Refund
To initiate a refund, kindly complete these steps:
- Connect with our support team using Contact page.
- Kindly utilize the subject: Refund Request.
- Ensure to include your entire name, the email tied to your subscription, and your request's reason.
Sample Refund Request Message
Contact: Send a message via our Contact page
Message Title: Refund Submission
Hello,
I am submitting a request for a refund for my IPTV subscription.
My Name: [Your Full Name]
My Email: [Your Subscription Email]
Reason for Refund: [Clearly state your reason here, for instance, system problems, duplicate payments, etc.]
Thank you.
What We Need to Process Your Refund
- Account email used at checkout
- Order/transaction ID from {Payment Gateway Name}
- Brief reason and steps already tried with support
- Device/app details (e.g., Firestick + IPTV Smarters)
Processing Timeline
- 0–3 business days Analysis by support group
- Same day after approval Your refund is now underway to the original payment method ({Payment Gateway 1} / {Payment Gateway 2})
- 5–10 business days Resources fluctuate based on bank or card issuer.
You will receive email alerts at each phase. Response times may be prolonged during weekends or holidays.
Exceptions (When Refunds Are Not Provided)
Refunds will not be approved in the following scenarios:
- You are dissatisfied with the content or channel list offered.
- Your internet access is inadequate, either slow or unstable for streaming.
- You have contravened our Terms of Service (e.g., account sharing).
- You are dealing with geo-blocking restrictions in your area that we cannot influence.
How to Avoid Refund Requests
- Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
- Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
- Use Setup Guides: Follow our step by step Installation page.
- Ask Support First: Most issues are solved in minutes—please contact support.
Frequently Asked Questions (FAQ)
After approval, refunds are generally processed in three business days. However, the funds might take 5 to 10 business days to reflect in your account, influenced by your bank or payment provider. For status updates, please contact support.
Refunds for a change of mind are usually not granted after the first 7 days. We advise you to explore our features and pose any questions prior to subscribing. To see complete information, visit our Refund Policy or reach support.
Our subscription services are set to auto-renew. If cancellation is not completed before your renewal date, we recommend you contact us as soon as possible. Renewal refunds are handled individually. Learn more in our Terms.